Refund policy

🌙 Pillows Golden Guarantee – 7 Nights

Every Manam pillow comes with a 7-Night Golden Guarantee starting from the date of delivery.

The Golden Guarantee applies to one pillow only per order.

Each customer is entitled to one return per product only during the 7-night guarantee period.
If you purchase more than one pillow, only one pillow may be opened and tested under the Golden Guarantee.
Any additional pillows must remain sealed in their original packaging to be eligible for return.
If all pillows in the order have been opened, only one pillow can be returned.
We strongly recommend trying one pillow first before opening the remaining pillows.

👉 The Golden Guarantee allows you to try your Manam pillow at home while maintaining our hygiene and quality standards.

A $5 delivery/collection fee will be charged for returns under the Golden Guarantee.

🔄 General Return Conditions

To be eligible for a return:

Items must be in the same condition as received — unused, unwashed, and undamaged.
Items must be in their original packaging with all tags and labels attached.
Proof of purchase, such as a receipt or order confirmation, is required.
Returns must be approved by Manam before the item is sent or collected.
Items returned without prior approval may not be accepted.

To request a return, please contact us at:

Email: info@manamstore.com
WhatsApp: +961 71 697 403

⚠️ Damages & Issues

Please inspect your order upon delivery and contact us as soon as possible if there is a problem.

Manufacturing Defects

If your product has a confirmed manufacturing defect, Manam will provide a replacement within 7 business days. Manam will cover the applicable shipping costs.

Missing Items

If any item is missing from your order, the missing item will be shipped within 7 business days at no additional cost.

Wrong Product Received

If you receive the wrong product, Manam will arrange the return and send you the correct product at no additional cost.

🚫 Non-Returnable Products

For hygiene, safety, and quality reasons, the following products are non-returnable and non-exchangeable:

All silk products
Blankets
Night lamps
Sale items
Gift cards

The 7-Night Golden Guarantee applies only to eligible Manam pillows and does not apply to the non-returnable products listed above.

🔁 Exchanges

If you would like a different product, the fastest option is to return the eligible item according to our return policy.

Once your return has been approved, you may place a new order for the product you prefer.

💳 Refund Policy

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to the original payment method within 10 business days.
Banks and credit card providers may require additional processing time before the refund appears in your account.
Any applicable return or delivery/collection fees will be deducted from the refund where applicable.

If you have not received your refund after 15 business days from the refund approval date, please contact us:

Email: info@manamstore.com
WhatsApp: +961 71 697 403